She’s Geeky Bay Area 2013 – Friday 2E
Convener: Liz Henry
Summarizer: Strata Chalup
Start by making an account at bugzilla.mozilla.org
Go to search tab, advanced mode, search for product “Website”
Product and component are really important
In the list of bugs that come up, look for 404 or broken link in the summary
Comment in bugzilla to get info from the original poster. A lot of these bugs can’t be replicated and are fixed and can be closed. Always thank the person for reporting it, don’t set it to FIXED WORKSFORME until you thank the person. If it’s a page that doesn’t exist anymore, so you can’t replicate it, say that in the note so the original bug opener will know you tried.
Try not to be too focused on the goal of Resolving bugs. Your goal is to create well managed bugs, resolving is a side effect– we want replicated bugs that you can point to and say whats going on.
When you resolve a bug, a lot of people will get emails, including you. Don’t worry, they have filters for that email, you aren’t bothering them. IF someone reopens a bug you closed, you learned something, you will get an email and they will be saying why it was reopened.
Good places to hang out on IRC.MOZILLA.ORG are Liz’s channel $bugmasters, also #introduction and even #developers
Mozilla has a ‘good first bugs’ category for people looking to get started fixing bugs. Also look up ‘bugs ahoy”, a separate website with intro bugs. For linux stuff, look for linux-janitors mailing list.
Also look on Mozilla for duplicate bugs, with whiteboard tags of ‘closeme’ or ‘dupeme’. Search and try to find open bugs that seem to describe the same bug. Choose the bug with the best information to be the master bug and classify the others as DUPLICATE which will set various machinery in motion and cross reference them. A ‘closeme’ bug might typically have a request for more info and a note if I don’t hear back by x/y/z date I am closing this bug.
Liz is creating a bugmaster page on wiki.mozilla.org.
You will probably end up learning how to download and compile a nightly build so you can verify bugs still extant or closed.